Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term.

No. ERP.net is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.

A user is defined as an employee or a supplier who has or will have access to ERP.net in create and/or edit mode. External users (such as clients or suppliers who are users of the ERP.net Client center) are not counted in the number of users.

Concurrent users are users authorized to access the ERP.net platform administration and logged in at the same time (e.g. administrators, sales people, suppliers). There is no limit to the authenticated logged in users without administration access logged in at the same time.

Medium to large and Internet-facing ERP.net instances are licensed based on “cores”. A “Core” defines server processing capacity.

From users perspective, a core provides enough capacity for comfortable work of 30 concurrent internal users, or up to 45 concurrent light-use users.

Yes. There are many components in an ERP instance – database, application servers, web servers, apps, reverse proxy, process manager, etc. Each component is hosted on a hardware, which is always having a stand-by backup hardware, ready to take over in a case of a hardware failure.

All network components are also stacked for high availability. Each network component is cross-connected to each host. To put it simply, there is no single point of failure.

We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected 24/7. We ensure that our application is always up to date with the latest security patches and best practices.