Field Service
Run your business like clockwork while keeping customers happy and operations and employees productive, efficient, and in sync.
The all-in-one solution for field-based operations
The scalable platform that lets you run all aspects of your business under one roof. Manage sales, inventory, and logistics. Consolidate data and optimize the use of time and resources. Improve customer and supplier relationships taking them to a whole new level.
Industries
ERP.net helps a variety of sectors providing installations, repairs and maintenance, or services at customer locations run a well-organized, connected business and improve the bottom line.
Air conditioning
systems & support
Machine maintenance
& support
Pest
control
Facilities management
Home repairs &
maintenance
Elevator maintenance
& support
Security & smart
home systems
Home cleaning
services
Transport equipment
maintenance
Telecommunications & infrastructure
Electricity, utilities,
& water supply
Hardware & electronics
maintenance
Highlights
Mobile everything
Track, organize, update, and streamline all moving parts of your business – paperless and on any device. Dynamically schedule and manage tasks, workforce, and inventory to optimize resources. Enhance collaboration between technicians, subcontractors, and customers via the Mobile Service app.
Automation & efficiency
Digitalize processes and operations flow, increase real-time control, and speed up execution. Automate and streamline business activities, financial transactions, and daily tasks to reduce overhead and eliminate data loss and paperwork.
One unified system
Gain control and be in command of your operations via a 360-degree view of your assets, customers, and workforce throughout the entire workflow – from quotation to execution to follow-up – all within one central system – no integrations needed.
Explore
Comprehensive customer profiles
Put tickets into action
Map & locate for efficient planning
Have full visibility on the location and activities of each operative, equipment, and vehicle and get updates on job status in real-time. Plan the most optimum use of resources by adjusting work schedules and assets to make sure active service orders and work progress are on track and on point.
Track and manage time & materials
- Activities register & navigation panel
- Calendar and scheduler
- Tasks log & navigation panel
- Resource management
Collaborate in real-time & be in sync
Keep all stakeholders – employees, customers, back office, and sub-contractors – up-to-date and connected with Chatter. Have a reliable and seamless information flow, attach photos, add comments, and share files – anywhere, anytime, and on any device.
Assign tasks and jobs weeks, months, and even years ahead. Schedule, work, and achieve. Together.
Automate accounting & financial processes
Decrease billing and processing time, including budget estimate, costing allocation and revenue, invoicing, and payment. Integrate, automate, and run smoothly key accounting and financial management activities.
Digitalize and automate your accounting and billing to never let anyone wait for payments.
Support & foster customer relationships
Make sure customers are happy after every order and appointment. Manage customer relationships and provide end-to-end support right from order generation to work order execution, completion, and maintenance.
Happy customers are recurring customers. Learn how ERP.net helps you with them.
Get insights from performance analysis
Make data-driven decisions based on detailed financial, accounting, and operational performance via the built-in BI reports to optimize the service value chain, boost efficiency, and reduce cost. Analyze, learn, and improve the bottom line.
Connect your service organization with your customers
With the Web Service Desk app, back-office staff can easily manage daily activities, such as dispatching of tasks, updating schedules and locations, and coordinating the overall service lifecycle.
- Review incoming customer queries and tickets
- Single and mass appointment of tasks
- Calendar and schedule with to-do-list
- Map with location of technicians and daily active tasks
- Employee dashboard with tasks list
- Email notifications upon order status change
- Track order status in real-time
- Quick and easy copy and paste of maintenance and subscriptions
Enable your field technicians to do almost anything they need to from their Mobile Service app – whether locating replacement parts, raising invoices for new jobs, or providing customer quotes on site.
- To-do list
- Shared calendar
- Navigate to customer site
- Travel & shopping – add materials
- Report time and materials utilized for each service order
- Report time in travel
- Add photos and comments, attach files
- Photo of invoice – add automatically to order file
- Add customer signature
Provide customers with the tools to keep themselves informed, in control, and in the loop via the Web Service Desk app.
- View all orders and order history
- Monitor the calendar with technicians, time slots, tasks, and locations
- Have comprehensive real-time information or status on any order, employee, or service object
- View built-in analyses for time utilized
- Analyze reports on performance and financial results by employee, customer, region, department, and others
Provide customers with the tools to keep themselves informed, in control, and in the loop via the Web Service Desk app.
- Client portal for queries and tickets
- Complete service order history
- Track order status in real-time
- Add photos, comments, and files
- Instant communication with the service team via Chatter
- Email notifications upon order status change
ERP.net across industries
Recognized by customers, partners, and various industries, ERP.net is praised for the way it enables businesses to optimize processes and improve results with minimal overhead.
ERP.net is the all-in-one FSM solution that helps your organization track, manage, update, and streamline all moving parts of service delivery. Optimize field service operations, empower employees, and enhance and improve customer experience.
